Thank you for shopping with us at Dart Haus. We want you to be completely satisfied with your new dart barrels, flights, shafts, and accessories. If you are not entirely happy with your purchase, we are here to help you resolve it quickly under local retail standards.

1. Return Windows and Eligibility

  • You have 14 calendar days from the date you received or collected your item to request a return.
  • To be eligible for a return, your darts gear must be unused, unthrown, and in the exact same condition that you received it.
  • The item must be in its original packaging (including all original standard packaging cards, accessory wallets, and promotional cases).
  • Due to standard hygiene and wear-and-tear rules, individual accessories like flights, shafts, and springs cannot be returned once they have been opened, assembled, or thrown.

2. Non-Returnable Items

  • Used or Damaged Gear: Darts that show scuffs, group-tightening scratches, or barrel damage from being thrown at a dartboard cannot be returned.
  • Custom Assemblies: Any custom point changes or specialized gear setups configured specifically at your request are non-refundable unless a manufacturing defect is present.
  • Clearance/Sale Items: Items purchased from our “Sale” or clearance section are final and cannot be returned.

3. How to Initiate a Return

To start a return, please contact us with your original Order ID and photos of the unused item in its packaging. You can return the item using one of two methods:

  • Local Drop-off / Exchange: Bring the item directly to our designated local collection hub in Honiara for an immediate condition check.
  • Courier Return: Send the item back via your local courier or delivery agent. Unless the item arrived defective, you will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.

4. Inspection and Refund Process

  • Once we receive your item, our team will inspect it to ensure it is unthrown and complete with all box components. We will immediately notify you of the status of your return.
  • If your return is approved, we will process your refund manually based on the original offline payment method you used at checkout:
    • Cash on Delivery (COD): Refunds will be issued via cash at our local collection point or sent straight to your designated mobile wallet.
    • Bank Transfer: We will process a direct bank deposit back to your account. Please allow 2–3 business days for the funds to reflect.
    • M-Slen Transfer: A manual mobile wallet reversal will be sent directly to your M-Slen account phone number.

5. Defective or Damaged Items

If you receive an item that has a genuine manufacturer defect (such as broken threads out of the box or severe weight mismatching beyond the standard +/- 0.05g factory tolerance):

  • Contact us immediately within 48 hours of delivery.
  • We will exchange the item for a brand new set completely free of charge or issue a full 100% refund, covering any local delivery expenses incurred.